Times Ticking began in 1983 as a retail store and repair center for watches and clocks.
We have expanded over the years to more retail stores and a separate repair center that accepts watches from all over the world. We have personalized customer service, which we are very proud of, and feel that this is what sets us apart. We have an extremely high customer satisfaction rate and also a high return customer rate.
We know that your Kenneth Cole watch is important to you and understand that the sentimental value more often than not outweighs the monetary value. Our expert watchmakers strive to make sure your watch can be worn for many years to come.
Not only can we take preemptive measures to keep your watch running for a long time, but we can restore watches that have seen better days. We are willing to hunt for rare parts. We have done many repairs that others have given up on. No job is too big or too small and we can do any repair on any watch. Our repairs can be as simple as a battery change, pin replacement, or band replacement, and can be as complicated as a dial refinish, a band/case polish, movement clean and overhaul and even a complete restoration.
We have a simple process for mailing your watch to us, our estimates are free and have free return shipping, even if you decline the estimate.
The most common problems we see with watches are low or dead batteries, worn out capacitors, broken crystals, band wear and tear, and dead movements. Repair on a movement can be time consuming and labor intensive, therefore, usually cheaper to replace instead of repair them. The only time we repair a quartz movement is when a replacement is not available any longer. Other common repairs include a broken crown (the knob that sets the time) numbers, hands or other dial markers that have come loose. Whether your quartz repair is common or rare, we will be able to fix it for you.
The most common problems we see in mechanical watches are broken crystals, band wear and tear, and a non-working movement. This type of movement requires a full-service clean and overhaul which consists of taking the entire movement apart, clean each tiny piece in a ultrasonic cleaner, re oil, re assemble and put back together, there may be damaged parts that will be determined during your free estimate. Other common repairs to all mechanical watches are broken stem and crown, or numbers, markers or hands that have come loose. Whether your mechanical repair is common or vintage rare, we will be able to fix your watch for you.
To get started, follow the steps below.
Step 1 – Print and Fill out our repair form.
Step 2 – Pack your watch with the watch repair form, in a box with good packaging, and drop it in the mail.
You will receive an email confirming the receipt of your watch in our watch repair center. The moment we have completed your free estimate, we will reach out to you again with details about your watch repair for approval. No work is done without your approval. Upon approval, your watch will be expertly serviced the same day* and shipped back to you the next business day.
Your watch repair, watch movement replacement is guaranteed for one year.
*We stock all common parts for watch repair, however crystals and other watch repair that require special order parts can take up to 30 business days.